Customer & merchant support
Contact us
For questions about Sheltr, the Sheltr Energy Monitor, orders, payments, privacy, or these policies, you can reach Vstreamhd Private Ltd. using the details below.
For general support, payment receipts, and refund requests:
Registered address
Vstreamhd Private Ltd.c/o Sunita Devi
Village Zahidpur Tapa Kosli
Rewari, Haryana – PIN 123302
India
Response times
We aim to reply to email within five (5) business days. Complex billing or technical issues may require additional time; we will acknowledge receipt when possible.
Legal & payment gateway notices
For regulatory, law-enforcement, or payment-partner compliance correspondence, use the registered address above and mark your communication clearly (e.g. “Legal” or “Privacy”) so it reaches the right team.