Last updated: 5 May 2026

Privacy Policy

This Privacy Policy describes how Vstreamhd Private Ltd. (“Vstreamhd”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use the Sheltr website, mobile applications, and related products and services such as the Sheltr Energy Monitor (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

Vstreamhd Private Ltd. is the operator of Sheltr. Registered contact details appear on our Contact page.

2. Information we collect

Depending on how you use the Services, we may collect:

• Account and profile data: name, email address, phone number, and login credentials when you create or manage an account.
• Property and usage data: information you submit about properties, rentals, energy usage, device telemetry from connected hardware (such as the Sheltr Energy Monitor), and preferences within the app.
• Transaction data: purchase history, order identifiers, billing address, and payment-related metadata. Card numbers and other payment credentials are handled by our payment partners; we do not store full card details on our servers.
• Technical data: IP address, device type, operating system, app version, cookies or similar identifiers, and diagnostic logs used for security and reliability.
• Communications: messages you send to us (e.g. support requests) and, where permitted, records of service-related correspondence.

3. How we use information

We use personal information to:

• Provide, operate, and improve the Services, including property management, payments facilitation, and energy monitoring features;
• Process orders, subscriptions, and refunds in line with our Terms of Service and Refund Policy;
• Authenticate users, prevent fraud, enforce our terms, and protect the security of our systems;
• Send service notices, security alerts, and (where you have opted in) marketing about Sheltr;
• Comply with applicable law, respond to lawful requests from authorities, and defend our legal rights.

4. Legal bases (where applicable)

Where data protection law requires a legal basis, we rely on performance of a contract, legitimate interests (such as securing our Services and understanding aggregate usage), consent (e.g. optional marketing or certain cookies), or legal obligation as appropriate.

5. Sharing of information

We may share information with:

• Payment processors and gateways (e.g. Razorpay, Stripe, PayPal, or other providers we integrate) to authorize and settle transactions. Their use of data is governed by their own terms and privacy policies.
• Cloud hosting, analytics, email delivery, and customer-support tools that process data on our behalf under contractual safeguards.
• Professional advisers (lawyers, auditors) where necessary.
• Authorities when required by law or to protect rights, safety, and security.

We do not sell your personal information for monetary consideration as commonly understood in privacy regulations.

6. Cookies and similar technologies

We use cookies and similar technologies for essential site operation, preferences, analytics, and (where you consent) marketing. You can control cookies through your browser settings; blocking certain cookies may limit functionality.

7. Data retention

We retain information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. Energy and usage history may be retained according to product settings and applicable law.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, restrict or object to certain processing, or withdraw consent. To exercise these rights, contact us using the details on our Contact page. You may also lodge a complaint with your local data protection authority.

10. Children

The Services are not directed at children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will take appropriate steps.

11. International transfers

Your information may be processed in India and other countries where we or our providers operate. Where required, we implement appropriate safeguards for cross-border transfers.

12. Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

13. Contact

For privacy-related questions, see our Contact page.